The Most Important Technical Communication Tools in the Workplace
A successful company is characterized by good communication between employees and within the departments.
In today’s working world, however, communication is now different – the technical tools with which you can easily communicate with each other are getting better and better. The article enlightens the reader about what modern communication tools are available nowadays.
Why is internal communication so important?
Internal communication is one of the most important factors in strengthening cohesion among employees and building a value-oriented working atmosphere.
Communication with each other should always be very respectful, appreciative, and take place at regular intervals. With the help of modern communication tools, not only are important information passed on, but they also offer enough space for personal exchange between employees.
Internal communication includes verbal exchange via all possible technical channels as well as direct conversations with one another – both factors are important to keep the company running and to strengthen team spirit.
The better and more transparent the communication between the individual tools and employees, the more successful the company is.
The most important communication tools:
Even if this program has been one of the most important tools in the last few decades for employees to communicate with each other and with outside parties, it is increasingly being replaced by other options – especially when it comes to communicating internally.
However, when it comes to communicating with customers, suppliers, or other companies, email is still the undisputed number 1.
Social intranet
While in previous years there was a notice board at the entrance, in which all important information could be found, today there is the so-called intranet. This is a self-contained computer network that is accessible only to the employees. Compared to a conventional website, the intranet is therefore not made for the public.
The intranet provides a basis for sharing various information on the home page, introducing new employees, and publishing general news on everyday business life.
Another advantage of the intranet is that no emails have to be written for short messages. Furthermore, separate working groups can be created. This makes it possible to provide information in a targeted manner to the appropriate areas.
Chat and instant-messaging tools
This option is particularly ideal for those companies where it is important that the individual employees work closely together. Thanks to great tools, there is no need to write complex emails, but a short chat message can simply be sent back and forth.
One of the most popular platforms is certainly Slack, where all employees can be added. Here, a group with all employees can be created so that all-important news, internal company changes as well as information can be communicated. In addition, there is also the possibility to write in private chats.
Slack is especially great if you only want to send short messages, as this significantly shortens the communication channels. Also, if an employee is in a conference, he can quickly use the tool to find out about certain facts or figures.
Another plus is that the email box is no longer clogged with unnecessary short messages.
Wiki
Companies that are growing rapidly and are therefore constantly hiring new workers could set up a wiki. The “reference book” offers the most important answers to frequently asked questions, especially for newcomers.
Here, experienced employees can record all the important points of the company sorted by letters and thus offer a great basis for the new staff.
Instead of long trips, just make a phone call via Skype
Organizations with multiple locations can take advantage of Skype or Zoom to hold conference calls.
But this tool is not only very important for internal conference calls. Long conversations with suppliers or customers can also be handled via Skype or Zoom.
Conclusion
Internal communication is very important – new tools keep the whole process easier.
